Terms & Conditions

The binding legal and commercial framework governing our directional engineering engagements, software delivery, intellectual property rights, and enterprise SLAs.

Last UpdatedSeptember 25, 2026

JurisdictionRiyadh, KSA

E-InvoicingZATCA 15% VAT

Defect Warranty90 Days

Document Sections

Legally Binding Agreement

Applies to all SOWs and contracts

1. Preamble & Binding Agreement

These Terms & Conditions ("Agreement" or "Terms") constitute a legally binding contract between Sawab Technologies LLC ("Sawab", "we", "us", or "our") and the client, enterprise, or individual ("Client", "you") engaging our directional engineering, software delivery, cloud systems, and AI services.

By signing a Proposal, executing a Statement of Work (SOW), accessing our digital portals, or commissioning engineering deliverables, you explicitly agree to be bound by these Terms in full.

Contracting Legal Entity:

Sawab Technologies LLC — Duly incorporated in the Kingdom of Saudi Arabia

Headquarters: King Fahd Road, Al Olaya District, Riyadh 12211

2. Scope of Services & Statements of Work

Sawab Technologies delivers directional software engineering across high-impact competencies:

01 // Bespoke Digital SystemsEnterprise cloud-native web architectures, multi-tenant portals, and native mobile apps.

02 // Applied AI & Machine LearningPrivate LLM fine-tuning, deterministic decision engines, and predictive analytics.

03 // Cloud & Cybersecurity PostureKubernetes topologies, Zero-Trust network infrastructure, and microservice meshes.

04 // Managed SLAs & Systems Support24/7 mission-critical application monitoring, performance optimization, and incident response.

Specific deliverables, milestones, test criteria, and acceptance protocols are defined in project-specific Statements of Work (SOW). Any additions or modifications require formal Change Request approval.

3. Intellectual Property Rights & Ownership

Full Client Ownership of Custom Deliverables

Upon complete receipt of contractual milestone fees, all proprietary rights, source code, UI artifacts, and bespoke business logic developed explicitly for Client under an executed SOW transfer exclusively to Client.

Sawab Background Technology & Toolkits: Sawab retains perpetual ownership of pre-existing core libraries, scaffolding modules, deployment pipelines, and algorithmic abstractions. Sawab grants Client a perpetual, royalty-free, worldwide license to utilize such Background IP embedded in the deliverables.

Client Data Sovereignty: All raw datasets, confidential business rules, and customer credentials provided by Client remain the sole and exclusive property of Client.

4. Commercial Terms & ZATCA Invoicing

Commercial transactions, billing, and tax handling adhere strictly to Saudi Arabian statutory provisions:

ZATCA Compliant E-Invoicing: All billing is generated in compliance with Saudi Zakat, Tax and Customs Authority ("Fatoora" Phase 2) mandates, including statutory VAT (15%).
Milestone Invoicing: Engagements are invoiced against verifiable engineering milestones agreed in the SOW.
Payment Terms: Invoices are payable within 14 calendar days of transmission via authenticated bank wire in Saudi Riyals (SAR) or US Dollars (USD).

5. Warranties, SLAs & Bug-Fix Period

Sawab warrants that delivered engineering deliverables conform to the agreed technical specifications:

Complimentary Defect Warranty Period:90 Days Post-Launch

Sawab will remediate verified reproducible functional defects or specification deviations promptly at zero supplementary charge.

The warranty excludes defects caused by external third-party modifications, upstream third-party cloud infrastructure outages, or unapproved alterations to production environments.

6. Confidentiality & Non-Disclosure

Each party agrees to preserve the absolute confidentiality of all proprietary engineering blueprints, financial models, datasets, and commercial secrets for a period of five (5) years following engagement completion:

Strict non-disclosure of source architectures, cryptographic secrets, and operational credentials.
All engineers and sub-processors operate under signed, legally binding non-disclosure agreements.

7. Limitation of Liability & Force Majeure

To the maximum extent permitted by applicable laws of the Kingdom of Saudi Arabia:

Liability Cap: Sawab's total aggregate liability arising out of or related to an SOW shall not exceed the actual fees paid by Client to Sawab under that specific SOW in the preceding 12-month period.

Consequential Damages Exclusion: In no event shall either party be liable for loss of profits, loss of data, indirect, punitive, or consequential damages.

Neither party shall be liable for non-performance caused by events beyond reasonable control (Force Majeure, including cyber warfare, international transit disruption, or sudden statutory orders).

8. Governing Law & Dispute Resolution

This Agreement and all associated engagements shall be governed by, and construed in accordance with, the statutory laws, decrees, and commercial regulations of the Kingdom of Saudi Arabia.

Dispute Resolution & Jurisdiction:

The parties will endeavor to resolve disputes amicably through executive negotiations within 30 days. Unresolved disputes shall fall within the exclusive jurisdiction of the Commercial Courts of Riyadh, Kingdom of Saudi Arabia.

9. Notices & Contact

Official legal notices under this Agreement must be submitted in writing to our designated legal desk:

Legal & Commercial Desk[email protected]

Corporate LocationKing Fahd Road, Riyadh, Saudi Arabia